Roobet Privacy Policy for Users in India
Roobet N.V. processes personal data for every player who accesses the Roobet online platform from India, covering casino games, live dealer tables, and sports betting markets such as cricket and football. This Privacy Policy applies to visitors and registered account holders alike. We apply data protection safeguards modeled on the EU General Data Protection Regulation (GDPR), which sets a consistent standard of care no matter your location. See below for what we collect, how we use it, and your choices.
Personal Data We Collect
Roobet collects personal data directly from you and automatically through your use of the gaming platform, covering both new users and returning players. Both categories support account verification, payment processing, and a secure experience on the platform.
Information You Provide Directly
When you register, verify your account, or request a withdrawal, you share the following personal data with us:
- Full name and date of birth;
- Email address and phone number;
- Residential address for verification purposes;
- Payment details, including cryptocurrency wallet address, bank account, or UPI ID used to fund transactions through our payment partners;
- Identification documents, such as your Aadhaar card, PAN card, or passport, submitted during KYC checks.
Information Collected Automatically
Roobet gathers additional data while you use the platform, including:
- IP address and approximate geolocation;
- Device type, operating system, and browser type;
- Session logs, including login and logout timestamps;
- Gameplay and wagering activity across casino games and sports markets;
- Deposit and withdrawal history.
How Roobet Uses Your Personal Data
Roobet processes personal data for six core purposes tied directly to your account and your experience on the platform.
- Identity verification, to confirm you’re at least 18 years old and that the account holder matches the KYC documents submitted;
- Payment processing, to settle deposits and withdrawals through UPI, Bitcoin, Ethereum, Litecoin, or Tether to the correct account;
- Fraud prevention, to detect suspicious login patterns, multiple accounts, or bonus abuse;
- Compliance with KYC and AML obligations under our license from the Curaçao Gaming Control Board;
- Platform improvement, to refine game selection, site speed, and support response times using aggregated usage data;
- Marketing communications, to send you updates on promotions and new game releases; you can withdraw consent for marketing messages at any time from your account settings or by contacting support.
Cookies and Tracking Technologies
Roobet uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and measure how you interact with our casino games and sportsbook. Some cookies are essential for the platform to function, while others support analytics and personalized promotions for popular titles like Roobet Crash and Plinko. Full details on the categories of cookies we use, their retention periods, and how to manage your consent settings are available on our dedicated Cookie Policy page.
Sharing and Disclosure of Your Personal Data
Roobet shares personal data only where necessary to operate the platform and meet our legal obligations.
- Payment providers and cryptocurrency processors, to complete deposits and withdrawals;
- Identity verification providers, to confirm the documents submitted during KYC checks;
- Regulators, including the Curaçao Gaming Control Board, upon request;
- Law enforcement authorities, when compelled by a valid legal order.
We do not sell your personal data to third parties under any circumstances.
Data Retention and Security Measures
Roobet retains personal data for as long as your account stays active, plus 5 years after closure to satisfy anti-money laundering recordkeeping requirements. Transaction records tied to deposits and withdrawals follow the same retention period, lasting 5 years after closure. We protect your personal data with the following measures:
- TLS 1.2 encryption for data in transit;
- Restricted access limited to employees who need the data to perform their role;
- Continuous monitoring of account activity and system access logs;
- Regular security reviews of our infrastructure and payment integrations.
Your Rights and Choices
As a Roobet player in India, you hold direct control over the personal data tied to your account. The sections below cover how to review, update, or remove it.
Reviewing and Updating Your Information
You can view and update most personal data, including your email address, phone number, and payment details, directly from your account settings page. For changes to your name, date of birth, or identification documents, contact our support team, since these fields tie to your KYC verification record.
Requesting Removal of Your Data
You can request deletion of your personal data by contacting our support team. We process deletion requests within 30 days, except for records we’re required to keep under AML and licensing obligations, such as transaction history and KYC documents, which we retain for 5 years after account closure.
Children’s Privacy
Roobet is available only to players aged 18 and above. We don’t knowingly collect personal data from anyone below this age. If we learn that a minor has created an account, we close it and delete the associated personal data without delay.
Changes to This Privacy Policy
Roobet may update this Privacy Policy to reflect changes in our practices, our games, or applicable regulations. We publish the revised version on the Roobet website and update the effective date shown at the top of this page. For material changes affecting how we handle your personal data, we notify you by email or through an account notification before the update takes effect.
Contact Roobet About Your Personal Data
For questions about how Roobet processes your personal data, reach our support team through live chat, available 24/7 on the platform, or email privacy@roobet.com. Our team responds to privacy requests within 30 days.
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